FAQ

Is your company and employees bonded and insured?

A company being bonded and insured, is a must in today’s society, at Property Doctor we retain a minimum of  $5,000,000 liability policy to insure the utmost protection for our customers.  In addition we retain a $25,000 employee dishonestly bond be in place at all times.  Also, each employee must obtain a clean police clearance yearly.

 

How long have  you in been in business?

Property Doctor is proud to announce that we are celebrating of 25 year in business, servicing Hamilton and the Golden Horseshoe area.

 

Do you have references?

Yes references are available on request; we have many companies that we have been dealing with for the past 20 years.

 

Do you have a current WSIB clearance certificate?

Every 60 days an updated clearance certificate will be faxed to you.  As it is a law that each company must have WSIB clearance for their employees, otherwise if there is a workplace injury the company where the injury occurred will be solely responsible.

 

Do you have regular inspections of the worksites.

At Property Doctor we pride our self on regular and routine inspections.  There is a Supervisor assigned to each area, to help securitize any deficiencies that may arise so they may be corrected before you notice them.

 

Are your cleaning products used environmentally safe? 

Each product that is used in the workplace is environmentally safe.  With each product a MSDS sheet will be provided.

 

What kind of communication can I expect from your company?

At each location there will be a log book; this will ensure that the communication is flowing on a daily basis.  As well as a cell number will be provided for the supervisor in your area and also the owner of the company.  We can’t always be in the office when you call but our cell phones are always on in hand.

 

How do we receive our Invoices?

Each month a phone will be made from our office to ensure the quality of cleaning has been performed to your satisfaction.  Then an invoice will be generated and deliver either email or hand delivered. Once again keeping the communication opened at all times.

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